Many products sold by TrueStead Supply are manufacturer-direct, special-order, oversized, or freight-class items, while others ship via standard parcel carriers. Returns and cancellations are subject to the terms below.
Returns may be requested within 30 days of confirmed delivery for new, unused items in original condition and packaging.
All returns require prior authorization from TrueStead Supply. Unauthorized returns may be refused.
Returned items must include:
Products showing signs of installation, modification, damage, or missing components may not qualify for refund approval.
Unless the item arrived defective, damaged, or incorrect, customers are responsible for:
Return shipping costs vary depending on product size and shipping method. Freight returns for oversized products can range from several hundred to several thousand dollars.
If a manufacturer or supplier has already prepared, crated, staged, customized, or released the shipment, restocking fees, handling fees, or cancellation penalties may apply.
Custom, made-to-order, special-order, or configured products are non-cancellable and non-returnable once production or processing has begun.
Most products sold by TrueStead Supply are covered by the original manufacturer's warranty, if applicable.
Warranty coverage, limitations, labor reimbursement, and remedies are governed solely by the manufacturer's warranty terms.
TrueStead Supply does not independently warrant products unless explicitly stated in writing.
Approved refunds are typically processed within 5–10 business days after inspection and approval of the returned item.
Banks and payment processors may require additional processing time.
Customers are responsible for inspecting freight shipments at delivery and documenting any visible damage before signing delivery paperwork.
Failure to properly inspect and report freight damage within required timeframes may result in denied claims.
Customers agree to contact TrueStead Supply first to allow reasonable opportunity to resolve any shipping, freight, damage, warranty, or order-related issue before initiating a chargeback or payment dispute.
Email: info@truesteadsupply.com
Phone: +1-888-321-6765
Address: TrueStead Supply LLC
30 N Gould St,
Ste N
Sheridan, WY, 82801, United States
